Trip Reservation Terms & Conditions
Once we receive your trip registration request a member of the Dive Ninjas team will contact you to secure your space. In the meantime we will place a tentative hold on the requested spaces for your booking for up to 72 hours. However, due to our trips having limited spaces available reservations can only be guaranteed upon receipt of a minimum 30% non refundable deposit. Once the minimum deposit is received your space is secured for the trip. If you are not paying in full a payment plan can be requested from your sales agent for the remaining balance. In general, the base payment schedule usually follows the outline below but you can make payments sooner and/or in larger amounts if you prefer.
– A minimum 30% deposit is due to reserve a space on the trip
– Additional 30% due 9 months before the departure date
– Additional 20% due 6 months before the departure date
– Remaining balance due 100 days before the departure date
Please note this is just an estimated payment schedule and that some trips are unable to use payment plans. For the terms of your exact schedule please contact our reservations team.
A note on late payments:
If you are more than 7 days late on making a payment on your trip, we reserve the right to release your space without refund or notification. An effort will always be made to contact you and warn you in advance that your payment is late. A total of 2 warnings will be sent to remind you of the late payment. After the second and final warning your reservation may be cancelled without refund and placed back on sale to the public.
The price is outlined in the trip brochure and on the trip webpage. For some trips originating in Mexico prices do not include Mexican IVA (sales tax), to be paid upon booking. If you are making payment via bank transfer/wire or Transferwise there are no additional fees. If you prefer to pay via credit or debit card or Paypal there will be a small processing fee added to your invoice to cover the fees these providers charge us (usually 4-8%). If you are unsure of the cost or have any questions, please contact us before registering for the trip.
Any additional costs?
Most of our trips do not have any mandatory additional costs with the exception of our liveaboard trips which may have a mandatory extra cost that must be paid on board such as port fees, and/or marine park fees. These will be outlined on the page for the trip on our website or in the brochure for the trip. These additional fees are payable in cash onboard or sometimes in advance with your booking. Optional extras are available for a fee and not included in the price unless otherwise noted, such as: transfers between airport & meeting spot, gift shop purchases, bar/alcoholic drinks, crew gratuities, dive gear rentals, nitrox, dive courses, and wi-fi access onboard some ships.
A note on liveaboard trips: all liveaboard operators include a clause in their contracts for fuel surcharges in the rare occurrence that the cost of fuel sky rockets before a trip. Should this occur, they implement an additional charge of around $100-$200 per person. As this may vary from operator to operator and year to year please contact us for the exact information. If you are unsure or have any questions, please contact us before registering for the trip.
Cancellations & Refunds:
We understand that some times plans change or things pop up. If for any reason you need to cancel your trip please notify us in writing as soon as possible. All ticket payments are non-refundable. However, our team will try their best to resell your space and if we are able to resell your ticket we will issue you a credit towards a future Dive Ninja trip in the amount you have paid towards the trip minus the 30% base deposit of the trip and any processing fees or taxes. However, if a reservation is cancelled and we are unable to resell your reserved space your trip payment will be forfeit. There is no flexibility in this policy due to how the operators we work with have changed their policies because of the COVID-19 pandemic.
Due to this we highly recommend purchasing trip or travel insurance that covers you in case you need to cancel for any reason. This way you are still able to collect a refund from your travel insurance. We recommend using Dive Assure’s Travel & Dive Insurance plans which can be purchased by clicking here. We can not guarantee we will be able to resell your space. You are also welcome to sell or transfer the space to another person as long as they meet the prerequisites for the trip. This will need to be cleared with Dive Ninja Expeditions management beforehand though, so please contact us first.
Trip Cancellations Due to Bad Weather:
Your safety is our primary concern. We constantly communicate with our local operators to make sure conditions will be safe for the activities planned for your trip. But since our ninjas have yet to figure out how to control the weather sometimes activities may be canceled and/or moved around to better fit the local weather conditions. We operate on a flexible schedule and will do our best to make sure you are able to get the full experience of the trip. In the very rare occurrence that for some reason an entire trip must be cancelled due to extreme weather or other issues outside of our control we will do everything in our power to work with the local operators get you the option to either reschedule the trip, receive a credit voucher, or refund your payment. However, these options may vary depending on the operator we are using for your trip and what they are willing to give us. But, as we can not guarantee weather conditions, travel interruptions, or how other operators conduct business we highly recommend you to purchase travel/trip cancellation insurance.
Lievaboard Unforeseen Events:
If departure of your live-aboard cruise is not advisable, or may be dangerous to the life or health of the passengers, crew, or to the boat due to conditions such as: bad weather, perils of the sea, Acts of God, political incidents, or force majeure, the captain has the sole discretion to delay or cancel the cruise departure. Likewise, during the cruise if bad weather, acts of god, or force majeure, i.e. hurricane, or other events occur that make it inadvisable for passengers to land, or for the boat to enter port, the captain shall have the right to delay or postpone sailing until conditions allow or make adjustments to the itinerary to different ports that may include but not limited to cancellation of calls to ports or the re-sequencing of island visits. For this reason we highly recommend travel/cancellation insurance.
All Dive Ninja Expeditions trips require each guest to carry dive insurance with emergency evacuation at the minimum. You will be asked to show your member card or policy info before being able to dive. We recommend using DAN or Dive Assure and adding a travel package to cover you on cancellations, bad weather, unexpected delays, missed flights, etc… Please note that if you do not have dive insurance you will not be able to dive. This is standard practice on all liveaboards. We highly recommend procuring a diving & travel plan that covers both diving related issues as well as travel interruptions and issues.
Please make sure to read the trip information fully for more details on your specific trip as well as contact us with any doubts or questions.
If you have any questions or would prefer to register via phone or email you can contact us directly at +1 973 619-9976 in the US or +52 624-177-4661 in Mexico, or via email at [email protected]