PLEASE NOTE: Our terms and conditions have been updated as of December 1st, 2019. The below information only applies to bookings made before December 1, 2019. To view the most recent terms please click here.
Expedition Reservation Terms & Conditions
Once we receive your registration request a member of the Dive Ninjas team will contact you to secure your space. In the meantime we will place a tentative hold on the requested spaces for your booking for up to 72 hours. However, due to our trips having limited spaces available reservations can only be guaranteed upon receipt of a minimum 30% non refundable deposit. Once the deposit is received your space is 100% secured for the trip. After the deposit is made your payment plan for the balance of the trip will begin. In general, the payment schedule usually follows the outline below but you can make payments sooner and/or in larger amounts if you prefer.
– A minimum 30% deposit is due to reserve a space on the trip
– Additional 20% due 9 months before the departure date
– Additional 20% due 6 months before the departure date
– Remaining balance due 90 days before the departure date
The trip price is outlined on the expedition page. Prices do not include 16% of Mexican IVA (tax), to be paid upon booking. If you are unsure of the cost or have any questions, please contact us before registering for the trip.
Any additional costs?
Most of our trips do not have any mandatory additional costs with the exception of some trips which may have a mandatory extra cost that must be paid before departure such as port fees, and/or marine park fees. These will be outlined on the web page for your trip in the ‘What’s not included’ section. These additional fees are payable in cash onboard or in advance with your booking. Optional extras are available for a fee and not included in the price unless otherwise noted, such as: transfers between airport & meeting spot, gift shop purchases, bar/alcoholic drinks, crew gratuities, dive gear rentals, nitrox, dive courses, meals, and wi-fi access onboard some ships.
A note on liveaboard trips: all liveaboard operators include a clause in their contracts for fuel surcharges in the rare occurrence that the cost of fuel sky rockets before a trip. Should this occur, they implement an additional charge of around $100 per person. As this may vary from operator to operator and year to year please contact us for the exact information. If you are unsure or have any questions, please contact us before registering for the trip.
Refunds & Cancellations:
We understand that some times plans change or things pop up. If for any reason you need to cancel your trip we will try our best to fill your space so that we may offer you a full refund minus a $100 USD administration fee. Many of our trips sell out quickly so we usually have people on a waiting list just in case someone has to cancel. However, if a reservation is cancelled and we can not fill your reserved space, if the cancellation was made….
• 12 – 9 months prior to departure, 30% of the trip price is forfeit.
• 9 – 6 months prior to departure, 50% of the trip price is forfeit.
• 6 – 3 months prior to departure, 70% of the trip price is forfeit.
• 90 days or less prior to departure, 100% of the trip price is forfeit.
Trip Cancellations Due to Bad Weather:
Your safety is our primary concern. We constantly communicate with our local operators to make sure conditions will be safe for the activities planned for your trip. But since our ninjas have yet to figure out how to control the weather sometimes activities may be canceled and/or moved around to better fit the local weather conditions. We operate on a flexible schedule and will do our best to make sure you are able to get the full experience of the trip. In the very rare occurrence that for some reason an entire trip must be cancelled due to extreme weather or other issues outside of our control we will do everything in our power to work with the local operators to get you the option to either reschedule the trip or refund a portion or all of your payment depending on what items or activities have been utilized. However, these options may vary depending on the operator we are using for your trip. But, as we can not guarantee weather conditions, travel interruptions, or how other operators conduct business we highly recommend you to purchase travel/trip cancellation insurance to protect your trip.
If departure of your expedition is not advisable, or may be dangerous to the life or health of the passengers, crew, or to the boat due to conditions such as: bad weather, perils of the sea, Acts of God, political incidents, or force majeure, the captain has the sole discretion to delay or cancel the cruise departure. Likewise, during the trip if bad weather, acts of god, or force majeure, i.e. hurricane, or other events occur that make it inadvisable for passengers to land, or for the boat to enter port, the captain shall have the right to delay or postpone sailing until conditions allow or make adjustments to the itinerary to different ports that may include but not limited to cancellation of calls to ports or the re-sequencing of island visits. For this reason we highly recommend travel/cancellation insurance.
Please make sure to read the trip information page you are signing up for fully for more details as well as contact us with any doubts or questions.
Health Risks & Insurance:
Many of our expeditions take you to places that are far away from urgent medical care. These expeditions also include activities and tours to environments that could be deemed dangerous – including, but not limited to, swimming in the open ocean, diving with sharks, freediving, scuba diving, whale watching, and so on. You enter all activities at your own risk. By registering for our expeditions you are stating that you understand this risk and waive your rights to hold Dive Ninja Expeditions or any of their staff liable for any harm that may come to you on one our expeditions. Additionally you waive the rights of anyone tied to you, your family, or estate to hold us liable.
Due to the remoteness of these locations it is mandatory on all our expeditions for you to have insurance that covers your health, travel, and wellbeing in case of an accident, injury, or emergency as well as evacuation in case of a medical emergency. You will be required to show proof of insurance before embarking on any of our expeditions. This could be covered under dive insurance, medical/health insurance, or travel insurance. We recommend Dive Assure and DAN insurance for both diving & travel activities. Please note that many health insurance policies do NOT cover scuba diving or freediving accidents, especially when they happen outside of your home country. It is your responsibility to check with your provider to be certain you are covered. Dive Ninja Expeditions will not be held liable for your failure to check with your policy holder or lack of insurance coverage.
If you have any questions or would prefer to register via phone or email you can contact us directly at 973-619-9976 in the US or +52 1-624-177-4661 in Mexico, or via email at [email protected]