PLEASE NOTE: Our terms and conditions have been updated as of December 1st, 2019. The below information only applies to bookings made before December 1, 2019. To view the most recent terms please click here.
Trip Reservation Terms & Conditions
Once we receive your trip registration request a member of the Dive Ninjas team will contact you to secure your space. In the meantime we will place a tentative hold on the requested spaces for your booking for up to 72 hours. However, due to our trips having limited spaces available reservations can only be guaranteed upon receipt of a minimum 20% non refundable deposit. Once the deposit is received your space is 100% secured for the trip. After the deposit is made your payment plan for the balance of the trip will be emailed to you which includes the due dates for your remaining payments. In general, the base payment schedule usually follows the outline below but you can make payments sooner and/or in larger amounts if you prefer.
Payments Schedule:
– A minimum 20% deposit is due to reserve a space on the trip
– Additional 25% due 9 months before the departure date
– Additional 25% due 6 months before the departure date
– Remaining balance due 60 days before the departure date
Please note this is just an estimated payment schedule. For the terms of your exact schedule please contact our reservations team.
A note on late payments:
If you are more than 14 days late on making a payment on your trip, we reserves the right to release your space without refund. Multiple efforts will always be made to contact you and warn you in advance that your payment is late. A total of 3 warnings will be sent to remind you of the late payment. Then the fourth and final warning will be to let you know that your trip is at risk of being cancelled and your space being put back on sale.
Trip Cost:
The price is outlined in the trip brochure and on the trip webpage. For some trips originating in Mexico prices do not include 9% of Mexican IVA (tax), to be paid upon booking. If you are making payment via bank transfer/wire or Transferwise there are no additional fees. If you prefer to pay via credit or debit card or Paypal there will be a small processing fee added to your invoice to cover the fee these providers charge us. If you are unsure of the cost or have any questions, please contact us before registering for the trip.
Any additional costs?
Most of our trips do not have any mandatory additional costs with the exception of our live aboard trips which may have a mandatory extra cost that must be paid on board such as port fees, and/or marine park fees. These will be outlined on the page for the trip on our website or in the brochure for the trip. These additional fees are payable in cash onboard or in advance with your booking. Optional extras are available for a fee and not included in the price unless otherwise noted, such as: transfers between airport & meeting spot, gift shop purchases, bar/alcoholic drinks, crew gratuities, dive gear rentals, nitrox, dive courses, and wi-fi access onboard some ships.
A note on liveaboard trips: all liveaboard operators include a clause in their contracts for fuel surcharges in the rare occurrence that the cost of fuel sky rockets before a trip. Should this occur, they implement an additional charge of around $100 per person. As this may vary from operator to operator and year to year please contact us for the exact information. If you are unsure or have any questions, please contact us before registering for the trip.
Refunds & Cancellations:
We understand that some times plans change or things pop up. If for any reason you need to cancel your trip we will try our best to fill your space so that we may offer you a full refund minus a $100 USD administration fee. Many of our trips sell out quickly so we usually have people on a waiting list just in case someone has to cancel. However, if a reservation is cancelled and we can not fill your reserved space, if the cancellation was made….
• 12+ months prior to departure, the initial deposit is non-refundable.
• 12 – 9 months prior to departure, 25% of the trip price is forfeit.
• 9 – 6 months prior to departure, 50% of the trip price is forfeit.
• 6 – 3 months prior to departure, 80% of the trip price is forfeit.
• 90 days or less prior to departure, 100% of the trip price is forfeit.
We highly recommend purchasing trip or travel insurance that covers you in case you need to cancel for any reason you are still able to collect a refund from your insurance. We can not guarantee we will be able to resell your space. You are also welcome to sell or transfer the space to another person as long as they meet the prerequisites for the trip. This will need to be cleared with Dive Ninja Expeditions management beforehand though, so please contact us first.
Trip Cancellations Due to Bad Weather:
Your safety is our primary concern. We constantly communicate with our local operators to make sure conditions will be safe for the activities planned for your trip. But since our ninjas have yet to figure out how to control the weather sometimes activities may be canceled and/or moved around to better fit the local weather conditions. We operate on a flexible schedule and will do our best to make sure you are able to get the full experience of the trip. In the very rare occurrence that for some reason an entire trip must be cancelled due to extreme weather or other issues outside of our control we will do everything in our power to work with the local operators get you the option to either reschedule the trip or refund your payment. However, these options may vary depending on the operator we are using for your trip. But, as we can not guarantee weather conditions, travel interruptions, or how other operators conduct business we highly recommend you to purchase travel/trip cancellation insurance.
Lievaboard Unforeseen Events:
If departure of your live-aboard cruise is not advisable, or may be dangerous to the life or health of the passengers, crew, or to the boat due to conditions such as: bad weather, perils of the sea, Acts of God, political incidents, or force majeure, the captain has the sole discretion to delay or cancel the cruise departure. Likewise, during the cruise if bad weather, acts of god, or force majeure, i.e. hurricane, or other events occur that make it inadvisable for passengers to land, or for the boat to enter port, the captain shall have the right to delay or postpone sailing until conditions allow or make adjustments to the itinerary to different ports that may include but not limited to cancellation of calls to ports or the re-sequencing of island visits. For this reason we highly recommend travel/cancellation insurance.
Insurance:
All Dive Ninja Expeditions trips require each guest to carry dive insurance at the minimum. You will be asked to show your member card or policy info before being able to dive. We recommend using DAN or Dive Assure and adding a travel package to cover you on cancellations, bad weather, unexpected delays, missed flights, etc… Please note that if you do not have dive insurance you will not be able to dive. This is standard practice on all liveaboards. We highly recommend procuring a diving & travel plan that covers both diving related issues as well as travel interruptions and issues.
Please make sure to read the trip information fully for more details on your specific trip as well as contact us with any doubts or questions.
If you have any questions or would prefer to register via phone or email you can contact us directly at +1 973 619-9976 in the US or +52 624-177-4661 in Mexico, or via email at [email protected]
