Expedition Reservation Terms & Conditions
Once we receive your registration request a member of the Dive Ninjas team will contact you to secure your space. In the meantime we will place a tentative hold on the requested spaces for your booking for up to 72 hours. However, due to our trips having limited spaces available reservations can only be guaranteed upon receipt of a minimum 30% non refundable deposit. Once the deposit is received your space is 100% secured for the trip. After the deposit is made your payment plan for the balance of the trip will begin. In general, the payment schedule usually follows the outline below but you can make payments sooner and/or in larger amounts if you prefer.
Payments Schedule:
– A minimum 30% deposit is due to reserve a space on the trip
– Additional 25% due 9 months before the departure date
– Additional 25% due 6 months before the departure date
– Remaining balance due 90 days before the departure date
A note on late payments:
If you are more than 7 days late on making a payment on your trip, we reserve the right to release your space without refund. An effort will always be made to contact you and warn you in advance that your payment is late.
Trip Cost:
The trip price is outlined on the expedition page. Prices do not include 16% of Mexican IVA (tax), to be paid upon booking. If you are unsure of the cost or have any questions, please contact us before registering for the trip.
Any additional costs?
Most of our trips do not have any mandatory additional costs with the exception of some trips which may have a mandatory extra cost that must be paid before departure such as port fees, and/or marine park fees. These will be outlined on the web page for your trip in the ‘What’s not included’ section. These additional fees are payable in cash onboard or in advance with your booking. Optional extras are available for a fee and not included in the price unless otherwise noted, such as: transfers between airport & meeting spot, gift shop purchases, bar/alcoholic drinks, crew gratuities, dive gear rentals, nitrox, dive courses, meals, and wi-fi access onboard some ships.
A note on liveaboard trips: all liveaboard operators include a clause in their contracts for fuel surcharges in the rare occurrence that the cost of fuel sky rockets before a trip. Should this occur, they implement an additional charge of around $100 per person. As this may vary from operator to operator and year to year please contact us for the exact information. If you are unsure or have any questions, please contact us before registering for the trip.
Cancellations & Refunds:
We understand that some times plans change or things pop up. If for any reason you need to cancel your trip please notify us in writing as soon as possible. All ticket payments are non-refundable. However, our team will try their best to resell your space and if we are able to resell your ticket we will issue you a credit in the amount you have paid towards the trip minus the base deposit of the trip towards a future Dive Ninja trip. However, if a reservation is cancelled and we are unable to resell your reserved space your trip payment will be forfeit.
We highly recommend purchasing trip or travel insurance that covers you in case you need to cancel for any reason. This way you are still able to collect a refund from your insurance. We recommend using Dive Assure’s Travel & Dive Insurance plans which can be purchased by clicking here. We can not guarantee we will be able to resell your space. You are also welcome to sell or transfer the space to another person as long as they meet the prerequisites for the trip. This will need to be cleared with Dive Ninja Expeditions management beforehand though, so please contact us first.
Trip Cancellations Due to Bad Weather:
Your safety is our primary concern. We constantly communicate with our local operators to make sure conditions will be safe for the activities planned for your trip. But since our ninjas have yet to figure out how to control the weather sometimes activities may be canceled and/or moved around to better fit the local weather conditions. We operate on a flexible schedule and will do our best to make sure you are able to get the full experience of the trip. In the very rare occurrence that for some reason an entire trip must be cancelled due to extreme weather or other issues outside of our control we will do everything in our power to work with the local operators to get you the option to either reschedule the trip or refund a portion or all of your payment depending on what items or activities have been utilized. However, these options may vary depending on the operator we are using for your trip. But, as we can not guarantee weather conditions, travel interruptions, or how other operators conduct business we highly recommend that you purchase travel/trip cancellation insurance.
Unforeseen Events:
If departure of your expedition is not advisable, or may be dangerous to the life or health of the passengers, crew, or to the boat due to conditions such as: bad weather, perils of the sea, Acts of God, political incidents, or force majeure, the captain has the sole discretion to delay or cancel the cruise departure. Likewise, during the trip if bad weather, acts of god, or force majeure, i.e. hurricane, or other events occur that make it inadvisable for passengers to land, or for the boat to enter port, the captain shall have the right to delay or postpone sailing until conditions allow or make adjustments to the itinerary to different ports that may include but not limited to cancellation of calls to ports or the re-sequencing of island visits. For this reason we highly recommend travel/cancellation insurance.
Please make sure to read the trip information page you are signing up for fully for more details as well as contact us with any doubts or questions.
Health Risks & Insurance:
Many of our expeditions take you to places that are far away from urgent medical care. These expeditions also include activities and tours to environments that could be deemed dangerous – including, but not limited to, swimming in the open ocean, diving with sharks, freediving, scuba diving, whale watching, and so on. You enter all activities at your own risk. By registering for our expeditions you are stating that you understand this risk and waive your rights to hold Dive Ninja Expeditions or any of their staff liable for any harm that may come to you on one our expeditions. Additionally you waive the rights of anyone tied to you, your family, or estate to hold us liable.
Lievaboard Unforeseen Events:
If departure of your live-aboard cruise is not advisable, or may be dangerous to the life or health of the passengers, crew, or to the boat due to conditions such as: bad weather, perils of the sea, Acts of God, political incidents, or force majeure, the captain has the sole discretion to delay or cancel the cruise departure. Likewise, during the cruise if bad weather, acts of god, or force majeure, i.e. hurricane, or other events occur that make it inadvisable for passengers to land, or for the boat to enter port, the captain shall have the right to delay or postpone sailing until conditions allow or make adjustments to the itinerary to different ports that may include but not limited to cancellation of calls to ports or the re-sequencing of island visits. For this reason we highly recommend travel/cancellation insurance.
Insurance:
All Dive Ninja Expeditions trips require each guest to carry dive insurance at the minimum. You will be asked to show your member card or policy info before being able to dive. We recommend using DAN or Dive Assure and adding a travel package to cover you on cancellations, bad weather, unexpected delays, missed flights, etc… Please note that if you do not have dive insurance you will not be able to dive. This is standard practice on all liveaboards and expeditions. We highly recommend procuring a diving & travel plan that covers both diving related issues as well as travel interruptions and issues.
Please make sure to read the trip information fully for more details on your specific trip as well as contact us with any doubts or questions.
If you have any questions or would prefer to register via phone or email you can contact us directly at +1 973 619-9976 in the US or +52 624-177-4661 in Mexico, or via email at [email protected]
Due to the remoteness of these locations it is mandatory on all our expeditions for you to have insurance that covers your health, travel, and wellbeing in case of an accident, injury, or emergency as well as evacuation in case of a medical emergency. You will be required to show proof of insurance before embarking on any of our expeditions. This could be covered under dive insurance, medical/health insurance, or travel insurance. We recommend Dive Assure and DAN insurance for both diving & travel activities. Please note that many health insurance policies do NOT cover scuba diving or freediving accidents, especially when they happen outside of your home country. It is your responsibility to check with your provider to be certain you are covered. Dive Ninja Expeditions will not be held liable for your failure to check with your policy holder or lack of insurance coverage.
If you have any questions or would prefer to register via phone or email you can contact us directly at 973-619-9976 in the US or +52 1-624-177-4661 in Mexico, or via email at [email protected]
